Addressing Customer Tensions for Breakthroughs: Insights from Christopher Thomas-Moore, Chief Digital Officer at Domino's Pizza

In a recent episode of The Speed of Culture podcast, hosted by Matt Britton, CEO of Suzy, Christopher Thomas-Moore, Chief Digital Officer at Domino's Pizza, shares his insights on how brands can achieve significant breakthroughs by addressing customer tensions. With over 15 years of experience in e-commerce, digital marketing, and brand development, Thomas-Moore emphasizes the importance of understanding and alleviating customer pain points to create meaningful connections and improve customer experiences. He also discusses the role of AI, the importance of personalization, and how Domino's leverages digital marketing and social media to stay ahead in a rapidly evolving landscape. For brands looking to thrive in the digital age, this episode offers valuable lessons on innovation, adaptability, and the power of customer-centric strategies.