Matt Britton, CEO of Suzy and author of Generation AI, reveals how he built a 25,000-hour AI-powered customer intelligence system — without writing a single line of code. In this exclusive article, Britton explains how tools like Zapier, Browse AI, and GPT-4 transformed Suzy’s sales and marketing operations by turning Gong call transcripts into real-time insights, customer sentiment analysis, and automated marketing content. The result: a fully integrated, no-code AI engine that predicts churn, improves sales performance, and generates data-driven marketing assets — all powered by the authentic voice of the customer. This piece breaks down how CEOs and go-to-market leaders can design similar systems to drive growth, unlock hidden data, and compete in the age of AI automation.

In October 2025, futurist and entrepreneur Matt Britton delivered a powerful keynote for Transfr, the New York–based edtech startup pioneering VR career training. Drawing from his bestselling book Generation AI, Britton explored how artificial intelligence and Generation Alpha will redefine education, creativity, and the future of work. He explained why the AI generation—today’s children who will never know a world without intelligent machines—demands a complete shift from memorization to problem-solving, creativity, and human judgment.

Through vivid examples and personal stories, Britton showed how AI is accelerating faster than any technology in history, creating both opportunity and responsibility for educators, businesses, and learners. His message to the Transfr audience was clear: the winners in the AI economy will be those who embrace curiosity, adaptability, and emotional intelligence.

This keynote recap unpacks Britton’s insights on AI-driven education, the rise of autonomous agents, and how platforms like Transfr’s immersive VR training can prepare future generations for a world where humans and machines learn—and work—side by side.

This morning’s appearance by Britton, author of Generation AI and CEO of Suzy, was part cultural reckoning, part parenting intervention, and part crash course in how artificial intelligence is reshaping what it means to grow up, raise kids, and stay human in a tech-saturated world.

At the 2025 AMA Virtual AI Summit, I delivered one clear message: AI isn’t a tool — it’s a total reset. From Gen Alpha’s AI-native mindset to the collapse of demographic targeting, marketers must evolve or become obsolete. The future belongs to those who ask smarter questions, move at the speed of culture, and turn intelligence into action.